Return & Exchange Policy

At Crunchy karma , your health and taste is our highest priority! We work tirelessly to delight you with our products and make you feel special.

We will however issue you a replacement product in case of challenges such as torn packaging, in transit damage etc, which will be taken up by us on a case to case basis.

Our products once opened cannot be repackaged or resold due to hygiene challenges. Please note that we cannot offer exchanges or refunds on opened or used products. In exceptional cases, we may exchange products worth the value of the products which are unopened and unused.


You can return the products at
B- 71 ,B Block Road,  Sector - 41
Noida, Uttar Pradesh - 201301

 Phone: +91-85950 11079


Crunchy Karma is not responsible for damage after delivery. Please allow us one to three weeks from the day you raise your case for your request to be processed. Your refund will be processed once the case has undergone all checks.

All claims for shortages or damages must be reported to customer service on the day of delivery within 4 hours  with an unboxing video via email on or call on +91-85950 11079,  An unboxing video is mandatory to claim shortage or damage in transit.

All of our Products undergo extreme R&D, at certified facilities however, we understand that taste is a personal choice and if you are dissatisfied or do not like our products due to any reason, please feel free to write to us for candid feedback at contact@crunchykarma.in and we will work on our product.

Eligibility for Refund/Replacement

Crunchy Karma offers its customers a refund/replacement only if they are eligible for a refund or a replacement based on the below guidelines/rules set by the Company. You must raise a return/exchange request for a product within 4-8 hours  of its delivery with a video of the unboxing.
Eligibility criteria :

  • If the product gets spoiled due to the natural nature of the product (which happens rarely)
  • If the product gets damaged in transit (damages can be caused in transit but are usually very unlikely as the products and packaging are developed to withstand transit)
  • An unboxing video is mandatory to claim shortage or damage in transit.

Steps to obtain a Refund/Replacement:

  • Contact our Customer Support team by sending a mail at contact@crunchykarma.in or calling or sending a Whatsapp message to +91-85950 11079 within 4-8 hours of receiving the order.

  • Purchases made from the online store of www.crunchykarma.in  cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over email or phone.
  • Replacement Orders and Refunds will be processed only if the query is raised within 20 days of placing the orders. Any queries or concerns beyond 20 days from order confirmation date will not be entertained.

  • Provide us with your Order details and your request to replace/refund your order for the stated reason. Kindly email a video of the product (proof of damage) and the invoice for our reference. Our team will review and investigate the image/s and will get back with a resolution within 24-48 hours.

  • In case the pick up of the products is warranted, we will request you to arrange for a return pick-up and we will initiate the refund or replacement process only if the products pass our eligibility criteria.

  • If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.

  • Any claims for refund/replacement should accompany proper photographic/videographic evidence.

  • We will initiate the refund for only the damaged/spoiled articles and not for the entire order. For instance, if you purchase a pack of 4 packets of chips and we identify that there is an issue with one packet out of the 4, you will get refunded or receive a replacement for that 1 packet and not all 4 packets.

  • Once refund is approved the amount will be credit in 7 to 10 working days. Damage Defective and replacement product will be delivered in 5 to 7 working days.

Returns will not be accepted under the following conditions:

  • The product is damaged due to misuse

  • The serial Number is tampered with.

  • Product seals are broken, the product has been used, or if it has already been

  •  We accept returns and exchanges within 7 days from the date of delivery.